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CMS - Criticom Monitoring Services
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Dealer Support
Monitoring
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Dealer Support

Reporting

Stay on track with customized reporting from CMS.

With our capabilities, you can proactively manage your business by reviewing high activity as well as non-activity on your accounts. All reports are available via fax and CMS-Connect, and can be customized using CMS-Connect to filter your preferred event history—i.e. dispatches only, troubles only, service requests only...

Reports include:

Database

A short print report is a basic list of your subscribers. A full report includes full address, police and fire agency phone numbers, zone descriptions, contact lists and account instructions.

History

This is a complete, detailed report of all alarm activity and our responses.
All signals and operator actions are date and time stamped by our
automation system.

Open/Close

This report includes all opens/closes and can be customized on
CMS-Connect to include or exclude other alarm activity. Reports
by user are also available if the panel supports user codes.

On-Target Report

This report is a snapshot of your company's business relationship with CMS.
It recaps your past performance by tracking attrition, alarm response,
monitoring activity and much more.

Tech Support

Our Tech Support team is available to troubleshoot and answer any questions you have regarding panels, services and alarm hardware relating to connectivity to our monitoring center. We support most major brand of IP and GSM devices and can provide you with dependable technical support.

We’re available Monday thru Friday 8:00 a.m. – 8:00 p.m. (EST) 800.522.5124.

GSM Providers

  • AlarmNet®
  • Connect 24™
 
  • Telular®
  • Uplink®

IP Providers

  • Fire-Lite® IP
  • DMP ICOM™
  • Bosch® Netcom
  • GE OH-NET(SIMON)
  • AES IP LINK
 
  • AlarmNet®
  • AlarmLink®
  • Alarm.com™
  • Napco Netlink™
  • DSL TLink
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Data Management

We know how important it is to have accurate data, so we have our Dealer Support representatives split into two segments: customer service reps on the phone and data entry reps making account changes. Our data entry reps aren’t on the phone; they’re solely focused on entering your data, resulting in a higher accuracy rate and happier customers for you.

Some of Our Exclusive Services Include:

CMS-Connect

This is a website designed to give you near real-time access to your customers’ account data and activity.

MyMonitoringStation.com

Keep your customers in the know with the help of MyMonitoringStation.com.

Message Center

Your calls quickly add up to more business, and that’s why it’s smart to let one of our specially trained Message Center operators manage your calls while you’re away from the office. This important service also includes monthly reporting.

Our Basic Services Include:

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Conversions

When it comes to electronic conversions—experience matters. Our goal is a smooth transition for you so we work to ensure your conversion is fast, simple and painless. We map your data from your existing provider to our monitoring platform, MasterMind™.

Bottom line benefit to your company: We’re fast, efficient and accurate! All work is done on our end so your transition is seamless and requires very little effort on your part, other than to pick the perfect partner—CMS.

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Billing

We can save you time with our Direct Subscriber Billing service—
life is simple when you leave the billing to us.

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Marketing Materials

CMS has end-user marketing materials available to help you grow your business. We are more than just your monitoring station—we are a true business partner!

For more information about our marketing materials, contact Jennifer Marshall at 888.239.1003 or jennifermarshall@CMSN.com.

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Experience

CMS Dealer Support representatives will help you manage your account base and solve any issues or concerns.

No one has to tell you that in the alarm industry, experience matters. Each of our CMS Dealer Support managers has been with us for more than 18 years! We know the industry and we are constantly researching better ways to serve your business. We are there for your technical concerns with a level of experience that makes dealing with us a pleasure.

Our team is divided into two groups: CMS Data Entry and CMS Customer Service.

We have designed our service schedule to accommodate your needs.

Dealer Support and Technical Support are ready to assist you:

Dealer Support

Monday - Friday: 7:00 a.m. - 11:00 p.m. (EST)
Saturday: 8:00 a.m. - 8:00 p.m. (EST)
Sunday: 11:00 a.m. - 7:30 p.m. (EST)

Tech Support

Monday - Friday: 8:00 a.m. - 8:00 p.m. (EST)

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© CMS. All rights reserved. Legal Disclaimer
Site by Zeller Marketing & Design

SECURITY MONITORING SERVICES, INC. D/B/A CRITICOM MONITORING SERVICES LICENSING INFORMATION. AL ALABAMA ELECTRONIC SECURITY BOARD OF LICENSURE, 7956 VAUGHN ROAD, SUITE 392, MONTGOMERY, AL 36116, TELEPHONE 334-264-9388; #837,1074,604; AR: ARKANSAS BOARD OF PRIVATE INVESTIGATORS AND PRIVATE SECURITY 1 STATE POLICE PLAZA DRIVE, LITTLE ROCK, AR 72209, 501-618-8600; #E02-044; CA: ALARM COMPANY OPERATORS ARE LICENSED AND REGULATED BY THE BUREAU OF SECURITY AND INVESTIGATIVE SERVICES, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO, CALIFORNIA 95814. CONTRACTORS ARE REQUIRED BY LAW TO BE LICENSED AND REGULATED BY THE CONTRACTORS' STATE LICENSE BOARD WHICH HAS JURISDICTION TO INVESTIGATE COMPLAINTS AGAINST CONTRACTORS IF A COMPLAINT REGARDING A PATENT ACT OR OMISSION IS FILED WITHIN FOUR YEARS OF THE DATE OF THE ALLEGED VIOLATION. ANY QUESTIONS CONCERNING A CONTRACTOR MAY BE REFERRED TO THE REGISTRAR, CONTRACTORS STATE LICENSE BOARD, P.O. BOX 260000, SACRAMENTO, CALIFORNIA 95826; #ACO-6098; DE: #2010601309 #03-272, CSRSL-0016; FL #EF0000694; IL: #127-001359; MD: #107-907; MI: #60436T, 3601205924; NV: #E0314332009-1; OK; #1651; OR: #775615-96; TN: #1420, 1421, 558; TX: COMPLAINTS CAN BE FILED IN TEXAS WITH THE TEXAS COMMISSION ON PRIVATE SECURITY, 5805 LAMAR BLVD., AUSTIN, TEXAS 78752. TX #AMT-0040, B09792, ACR-2860; VA; #11-2554; WA: #602 812 155 © 2013 SECURITY MONITORING SERVICES, INC. ALL RIGHTS RESERVED. 10/13