CUSTOMER SATISFACTION SURVEY
We believe customer satisfaction is a vital component for successfully providing the quality of service you expect. Please take this opportunity to provide us with your comments so we can learn how to better service you and exceed your expectations.

How would you rate the quality of service in the following areas?	Excellent	Good	Neutral	Poor	Not Applicable
Monitoring
Level of professionalism of staff
Knowledge level of staff
Ability to meet response time expectations
Dealer Support / Customer Service
Level of professionalism of staff
Timeliness and follow-up
Knowledge level of staff
Resolution of problems
Technical Services
Level of professionalism of staff
Timeliness and follow-up
Knowledge level of staff
Resolution of problems
Availability of staff
Billing / Administration
Level of professionalism of staff
Timeliness and follow-up
Knowledge level of staff
Resolution of problems
Availability of staff
Products and Services - How would you rate the Value added products/ services offered by CMS?	Excellent	Good	Neutral	Poor	Interested in Learning More
MASweb
Interactive Video Monitoring
Two Way Voice
Financial/Loan Services
Voice Response Terminal (VRT)
Internet Monitoring

Tell us about yourself
Dealer Name:		Dealer Number:
First Name:		Last Name:
Address:		City:	State: Zip:
Telephone:		Email:

	Yes	No	N/A
Do you use CMS exclusively for monitoring?
Do you currently use CMS for new installations?
Would you recommend CMS to others you know in the industry?
Would you be in favor of implementing Enhanced Call Verification (ECV) as a standard operating procedure on all of your accounts at CMS?
	Excellent	Good	Neutral	Poor
How would you rate our services overall?
Comments/Testimonials:
Release Agreement	Yes	No
By checking the box below, I agree to release to CMS any and all statements I make on this survey and fully understand that these statements may be used for any purposes, including marketing, by and for CMS.