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PROFESSIONAL MONITORING

Dispatching First Responders,
Providing Peace of Mind.

At CMS we believe our job is simple but important. The first step is providing accurate, fast and reliable wholesale monitoring when dispatching first responders. When we achieve this goal, it makes our job of providing peace of mind to security monitoring subscribers, dealers and our own employees quite a bit easier.

Why CMS?

Stability

Professional monitoring services are the heart and soul of the security business. Our three monitoring centers are linked together with the latest technology and operate as one virtual monitoring center. Our superior resources, infrastructure, technology and know-how equate to a higher comfort level for our dealers and their customers—with added redundancy.

  • Reliability

    99.9999% up time over the past 20 years.

  • Communications

    Our infrastructure features the latest in multi-path, diverse communication technology.

  • Redundancy

    We have three, geographically diverse, UL Listed, FM Approved, monitoring centers with multiple server redundancy.

    • Manasquan, NJ
    • Longwood, FL
    • Cypress, CA

Experience

  • Front-Line Representatives

    4 years

    average tenure

  • Management Team

    19 years

    average tenure

Our front-line representatives are some of the most experienced in the wholesale monitoring business. Our organization as a whole has daily experience with critical life safety situations and has sustained dozens of natural disasters. All while keeping up with the changing landscape of codes and ordinances all around the United States. CMS’ hiring process involves extensive background checks and testing to ensure candidates are a good fit and our monitoring training exceeds industry standards.

  • 39 years

    Larry Foley IT Operations Manager

  • 35 years

    Tony Wilson President

  • 30 years

    Lynn Kilfeather Director Monitoring

  • 28 years

    Ann Prince Dealer Support Manager

  • 26 years

    Rose Sabourin Business Application Support Director

    Mary Montes Operations Manager

    Anthony Shomo Business Development Support Representative

SEE MORE

Innovation

  • Checkmark

    CMS Compass

    Proprietary online portal

  • Checkmark

    $1.3M

    Annual technology investment

  • Checkmark

    Scalability

    We have the capacity to quickly ramp up for large account adds.

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    RMR Opportunities

    We do the legwork of vetting new technologies to help dealers grow.

CMS Compass

Let us help navigate your business.

  • CMS Compass web interface screenshot

    Dashboards

    Interactive dashboards allow dealers to view activity in real time, filter by alarm type (i.e. burglar, fire, panic, etc.), and review adds and cancels on Google Maps.

  • Woman wearing headset, looking at monitors in data center

    Service

    Dealers and their staff can quickly access and acknowledge requests for service placed through CMS’ monitoring team.

  • Night-time view from earth orbit showing illuminated cities

    Data

    All data changes are made in real time, including new accounts. The Archive Review Table allows access to see who made changes to data, when those changes occurred and what changes were made.

  • Night-time view of high-rise buildings in Minato, Japan, (Tokyo) by Jannes Glas

    Management

    Easily access a variety of reports and view multiple locations simultaneously in one browser session. Dashboard tools help reduce attrition and manage operator handled alarms. Administrators can manage access and customize security levels for users.

CMS Compass is the most robust central station monitoring dealer tool available.

Its flexibility and real-time navigation saves a tremendous amount of time for my support staff and technicians. The CMS Compass alarm buffer is displayed in our offices on large wall-mounted monitors. We use this tool to proactively locate accounts with trouble conditions, active alarms and dispatches.

The CMS Compass search tool is the most advanced of any central station. You can globally search with partial name, address, account number, phone number or contact data. In just seconds you are able to search your entire account database. From any device—desktop, tablet or phone—CMS Compass is an invaluable tool for my entire staff.