Skip to main content
CMS logo



Night view of northern hemisphere overlaid with Criticom icons


CMS is always prepared with true redundancy—we’re equipped with three UL Listed, FM Approved monitoring centers located throughout the U.S.

Our monitoring centers are connected using the latest in communications technology, allowing us to load balance by redistributing operator resources during spikes in alarm activity. CMS Monitoring Centers are linked together and operate as one virtual central station to help provide stability.

The monitoring applications we use allow real-time signal traffic management. This feature enables greater flexibility for monitoring supervisors who can shift technical and labor resources between centers during peak activity. CMS can ensure fast and consistent response times on our full complement of services. Dealers can rest easy knowing CMS’ infrastructure is enhanced by geographic diversity and real-time signal balancing.

Disaster Recovery

We’ve seen just about every scenario over the years. CMS has the experience and facilities to keep us running 24/7 in the face of any storm or disaster.

Our infrastructure is like no other in the business and CMS has a tested disaster recovery plan in place. Each of our three centers are backed up by two generators and uninterruptable power supplies. Our alarm monitoring supervisors are prepared to route alarm signals to our other central stations across the country, if necessary. In the event all three of our centers become inoperable we always have a contingency team prepared to work remotely.

Leaning utility pole with downed power lines


Sur-Gard System 5 Virtual Receiver


CMS uses real-time data replication software proprietary to GE/UTC’s MASterMind Automation platform and practices continuous active signal traffic load management.


Voice and alarm receiver traffic redirects to the first available representative at any CMS center utilizing AT&T ROUTE-IT® technology and NETWORK MANAGER supplied by Verizon.


Avaya phone switch, redundant power generators, alarm receivers, daily backups and monitoring computer systems, uninterruptable power supplies in all three centers, diverse MPLS network connectivity, replicated database in all three centers.


Using AT&T SONET Ring, AT&T Safer Technology, and POP Diversity, CMS has created an environment that does not contain any single point of failure.

PCI Compliance

CMS is compliant with all PCI DSS requirements and Security Assessment procedures.


CMS’ Central Stations are examined and approved in accordance with FM Approval Standard 3011 and by Underwriters Laboratories (UL) representatives.