Expert Insights
Our views on the latest issues in security monitoring.
Use the search box below to find specific Expert Insights topics.
-
Beyond the Alarm: How the Right Monitoring Partner Can Help Dealers Build a More Profitable Business
How many accounts did we add? It’s an important metric. But it doesn’t tell the entire story…Oct 1, 2026
-
A Dial Tone Doesn’t Guarantee an Alarm Signal Gets Through
What Security Dealers Need to Know About POTS Retirement, VoIP and the Opportunity Ahead. For decades, traditional copper phone lines…Sep 17, 2026
-
Elevator Monitoring Code Changes: What Security Dealers Need to Know About ASME A17.1-2019
Learn how new ASME A17.1-2019 elevator monitoring requirements are changing emergency communications with live video, two-way communication, accessibility features, and…Aug 7, 2026
-
Conversion Without Compromise: Why Monitoring Center Migrations Succeed — or Fail
Changing monitoring centers is one of the most significant decisions a security company can make. Done correctly, a conversion can…Jun 15, 2026
-
Why SMS Notifications and Real-Time Chat Are Changing Alarm Response
In today’s security environment, speed and communication matter more than ever. Traditional alarm notifications that rely solely on phone calls…May 21, 2026
-
Operational Efficiency
The Real Competitive Edge in Security Monitoring In the commercial and industrial security industry, you’re not competing on promises. You’re…Dec 9, 2025
-
Why The Human Advantage in Alarm Monitoring Matters
At 2:47 AM, an alarm triggers at a commercial facility. Within seconds, a signal reaches our monitoring center. What happens…Dec 4, 2025
-
40 Years of Critical Monitoring: The CMS Story
In 1984, when CMS first opened its doors, the security monitoring industry looked very different. Technology was simpler. But even…Nov 19, 2025